Troubleshooting

In this guide, we detail the diagnostic steps taken to resolve a connection problem with the caleston-repo-01 repository server. During a troubleshooting session, Jackie discovered that an incorrect URL had been used initially. After correcting the URL to caleston-repo-01, a connection timeout error was encountered. Possible causes for this error include:

• The local network interface being disconnected.
• Failure of the host to resolve the correct IP address.
• Routing issues to the server.
• Server-side problems, such as connectivity issues or an inactive service.

Step 1: Verify Local Network Interface

Begin by confirming that your local network interface is active. Use the ip link command to check its status. In this example, the interface in use is enp1s0f1.

[$] ip link
1: lo: <LOOPBACK,UP,LOWER_UP> mtu 65536 qdisc noqueue state UNKNOWN mode DEFAULT group default qlen 1000
   link/loopback 00:00:00:00:00:00 brd 00:00:00:00:00:00
2: enp1s0f1: <BROADCAST,BROADCAST,MULTICAST,UP> mtu 1500 qdisc fq_codel state UP mode DEFAULT group default qlen 1000
   link/ether 08:97:98:6e:55:4d brd ff:ff:ff:ff:ff:ff

Since enp1s0f1 is marked as UP, you can be confident that the local connectivity is functioning correctly.

Step 2: Confirm DNS Resolution

Next, ensure that the hostname caleston-repo-01 resolves to the correct IP address. The nslookup command verifies whether the DNS server at 192.168.1.100 returns the proper address.

[$] nslookup caleston-repo-01
Server:         192.168.1.100
Address:        192.168.1.100#53

Non-authoritative answer:
Name:   caleston-repo-01
Address: 192.168.2.5

The DNS resolution confirms that the hostname maps to IP address 192.168.2.5.

Step 3: Test Remote Connectivity

To further isolate the issue, Jackie used the ping command to test remote connectivity to the server.

[~]$ ping caleston-repo-01
PING caleston-repo-01 (192.168.2.5) 56(84) bytes of data.
^C
--- localhost ping statistics ---
3 packets transmitted, 0 received, 100% packet loss, time 2034ms

Though some networks disable ICMP echo requests (ping), a 100% packet loss suggests a potential issue along the network route.

Step 4: Trace the Network Route

Jackie then employed the traceroute command to pinpoint where connectivity fails. This tool outlines the route from the source (the laptop) to the repository server and highlights any problematic hops.

The traceroute result revealed two routers:

• The first router: 192.168.1.1
• The second router: 192.168.2.1

Both routers responded correctly. However, the connection timed out after the second router, indicating that the issue is closer to the repository server.

Step 5: Troubleshoot the Repository Server

To diagnose the issue further on the server side, Jackie initiated a screen-sharing session with the Linux support team. Although Dave was unavailable, Jackie proceeded with the following steps:

1. Check HTTP Process:
   Verify if the HTTP service is running on port 80 using netstat:

   [caleston-repo-01: ~]$ netstat -an | grep 80 | grep -i LISTEN
   tcp6       0      0 :::80                   LISTEN
   

   This confirms that port 80 is open and the web server is active.

2. Inspect Network Interfaces:
   Examine the state of the network interfaces:

   [caleston-repo-01: ~]$ ip link
   1: lo: <LOOPBACK,UP,LOWER_UP> mtu 65536 qdisc noqueue state UNKNOWN mode DEFAULT group default qlen 1000
       link/loopback 00:00:00:00:00:00 brd 00:00:00:00:00:00
   2: enp1s0f1: <BROADCAST,BROADCAST,MULTICAST,UP> mtu 1500 qdisc fq_codel state DOWN mode DEFAULT group default qlen 1000
       link/ether 08:97:98:34:52:12 brd ff:ff:ff:ff:ff:ff
   

   Since the interface enp1s0f1 was down, Jackie brought it up with the following command:

   [caleston-repo-01: ~]$ ip link set dev enp1s0f1 up
   

   Re-check the interface to ensure it is now operational:

   [caleston-repo-01: ~]$ ip link
   1: lo: <LOOPBACK,UP,LOWER_UP> mtu 65536 qdisc noqueue state UNKNOWN mode DEFAULT group default qlen 1000
       link/loopback 00:00:00:00:00:00 brd 00:00:00:00:00:00
   2: enp1s0f1: <BROADCAST,BROADCAST,MULTICAST,UP> mtu 1500 qdisc fq_codel state UP mode DEFAULT group default qlen 1000
       link/ether 08:97:98:34:52:12 brd ff:ff:ff:ff:ff:ff
   

   With the network interface now active, the root cause of the connectivity issue was identified and resolved.

Final Verification

After these corrective steps, Jackie re-tested the URL. Both she and Bob were now able to successfully access the repository server.